Support

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Need suggestions on how to get the most out of our conferencing service? Check out our tips for conducting a successful conference call, or contact us with specific questions or comments.
Find quick answers to questions about some of our products
Moderator Controls
How are these different from using my phone's touch-tone controls during the conference call?
How do I access the online controls?
Can I use the Moderator Controls to administrate more than one call at a time?
Will I be able to activate recording using the Moderator Controls?
Can someone other than the Organizer control the conference call this way?
How do I know which participant is associated with the Caller ID shown?
Outlook Add-On
What do I need to use the Outlook Add-On?
Where do I get my dial-in number and access code?
I already have an account with InstantConference. Is this the same number you use for the Outlook Add-On?
Will this work with both my Toll and Toll-Free numbers?
What if I have multiple access codes?
Will I get the same conference information to use if I install the Outlook Add-On on multiple computers?
I have an older version of the Outlook Add-On. Do I need to uninstall the older version before installing the new one?
Conference Call Recording
How can I record my call?
In what format will the recording be sent?
Is this a "broadcast quality" recording?
For how long will the download link remain active?
What if I want to provide others with the recording?
Can I post the recording to my website?
Can I conduct a one-person recording?