Support

Moderator Controls replicate all touch-tone commands in a user-friendly interface, and include additional features such as muting/disconnecting individual callers, or ending the conference call entirely.

You can access this feature by logging into your account online and selecting the Moderator Controls tab to the right of the screen, then clicking the "Moderate" icon next to the access code you're using for the call.

Yes. To toggle between more than one active conference call, use the "click here" link where it says "To change call to moderate". Any active calls will be highlighted in green.

You can activate recording by pressing the Record button on the control panel. The button will change from grey to red, to indicate that recording has been initiated.

As long as the other party has access to your account information --- Username and password --- that person can log in to enable the Moderator Controls.

Participants are prompted to record their name as they join the conference call. The Moderator can click the Play button to the left of the name field to hear each caller as they announced themselves, then enter their name in that field for reference during the call.

The Outlook Add-On is compatible with the MS Windows operating system, and requires Microsoft Outlook 2000 or a more recent version of Outlook.

The Outlook Add-On is available at www.download.com. This site has certified the add-in to be free of viruses, Trojan horses, malicious adware, spyware, or other potentially harmful components. Once downloaded, you'll be prompted to enter your name and email address, and to create a password. The process is quick and easy.

Yes. Once the add-on is installed, you'll be able to choose which of your accounts you use for the conference invitations.

Some companies allow only network administrators to download and install new software to employees' computers, for security or safety purposes. Please contact your IT administrator for assistance with installing the Outlook Add-On.

Your dial-in number will stay the same, but you'll be issued a new access code for conferences scheduled through Outlook only.

You can uninstall the add-on by going to your computer's Control Panel and clicking "Add/Remove Programs". Just highlight "InstantConference Outlook Add-On" and select the "Remove" option. You can reinstall again at any time.

To activate conference recording, press *9, then enter your pre-assigned pin number at the prompt. You can pause or resume recording at any time by pressing *9 again. You can also use the Moderator Controls to initiate the recording functionality.

You'll be emailed a link to download the recording in the industry standard MP3 format, compatible with any playback engine (e.g., iTunes, Windows Media Player, etc.).

Although our service offers the highest quality recording available in a telephone conferencing environment, the recordings are intended to be an "audio document" of the call only. If you need the recording for commercial distribution, you should consider a studio-based professional recording.

Each conference call recording will be active for download or telephone playback for exactly thirty days, after which all copies are deleted from our servers.

The notification you're sent with the download link can be forwarded to anyone to whom you'd like to grant access to that recording. Recipients do not need your account information, such as your password, to access the recording for themselves.

You are free to edit and distribute your conference recording without restriction. The MP3 can be added to your website just like any other digital audio file.

No. Conference recording requires the presence of at least two callers on the line.