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Find quick answers to questions about some of our products
How are these different from using my phone's touch-tone controls during the conference call?
Moderator Controls replicate all touch-tone commands in a user-friendly interface, and include additional features such as muting/disconnecting individual callers, or ending the conference call entirely.
How do I access the online controls?
You can access this feature by logging into your account online and selecting the Moderator Controls tab to the right of the screen, then clicking the "Moderate" icon next to the access code you're using for the call.
Can I use the Moderator Controls to administrate more than one call at a time?
Yes. To toggle between more than one active conference call, use the "click here" link where it says "To change call to moderate". Any active calls will be highlighted in green.
Will I be able to activate recording using the Moderator Controls?
You can activate recording by pressing the Record button on the control panel. The button will change from grey to red, to indicate that recording has been initiated.
Can someone other than the Organizer control the conference call this way?
As long as the other party has access to your account information --- Username and password --- that person can log in to enable the Moderator Controls.
How do I know which participant is associated with the Caller ID shown?
Participants are prompted to record their name as they join the conference call. The Moderator can click the Play button to the left of the name field to hear each caller as they announced themselves, then enter their name in that field for reference during the call.
What do I need to use the Outlook Add-On?
The InstantConference Outlook Add-On works with the Microsoft Windows and requires Microsoft Outlook 2003 or a more recent version of Outlook. The add-on does not work on Office for Mac computers.
Where do I get my dial-in number and access code?
Once you've installed the Outlook Add-On, you will be prompted to register or sign in. You will then see your dial-in number and access code.
I already have an account with InstantConference. Is this the same number you use for the Outlook Add-On?
Yes, if you have an account at InstantConference, your dial-in number(s) will be the same.
Will this work with both my Toll and Toll-Free numbers?
Yes, if you have chosen one of our plans that includes a Toll-Free dial-in number, you will have access to both within the add-on. If you have chosen the Basic Plan and wish to add a Toll-Free dial-in number, you can upgrade your plan under the Plan & Usage tab once logged into your account on the website.
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What if I have multiple access codes?
You will need to select one default Toll access code and one default Toll-Free access code. You may change your defaults at anytime within the Settings section.
Will I get the same conference information to use if I install the Outlook Add-On on multiple computers?
Yes, if your registration information (based on the email address you provide) is the same. If you wish to have a different account, you will need to register under a different email address.
I have an older version of the Outlook Add-On. Do I need to uninstall the older version before installing the new one?
Yes, you can uninstall the add-on through your computer's Control Panel by highlighting "Outlook Conference Manager for InstantConference" in your program list, then select "Remove" or "Uninstall".
Conference Call Recording
How can I record my call?
To activate conference recording, press *9, then enter your pre-assigned pin number at the prompt. You can pause or resume recording at any time by pressing *9 again. You can also use the Moderator Controls to initiate the recording functionality.
In what format will the recording be sent?
You'll be emailed a link to download the recording in the industry standard MP3 format, compatible with any playback engine (e.g., iTunes, Windows Media Player, etc.).
Is this a "broadcast quality" recording?
Although our service offers the highest quality recording available in a telephone conferencing environment, the recordings are intended to be an "audio document" of the call only. If you need the recording for commercial distribution, you should consider a studio-based professional recording.
For how long will the download link remain active?
Each conference call recording will be active for download or telephone playback for exactly thirty days, after which all copies are deleted from our servers.
What if I want to provide others with the recording?
The notification you're sent with the download link can be forwarded to anyone to whom you'd like to grant access to that recording. Recipients do not need your account information, such as your password, to access the recording for themselves.
Can I post the recording to my website?
You are free to edit and distribute your conference recording without restriction. The MP3 can be added to your website just like any other digital audio file.
Can I conduct a one-person recording?
No. Conference recording requires the presence of at least two callers on the line.
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